Subscription Cancellation & Refund Policy

Penfolio Studio believes that customers should have control over their subscriptions. You may cancel your paid subscription at any time through your account's Billing & Subscription settings. 1. Cancellation Options When canceling, you may choose between two options. Option A — Cancel at the End of Your Billing Period Your subscription will remain active until the end of your current paid billing period. Future automatic renewals will be canceled, and no refund will be issued for the remaining subscription period because you may continue using your paid subscription until it ends. Option B — Cancel Immediately and Receive a Prorated Refund Your paid subscription will end immediately. We will calculate a refund for the unused portion of your current prepaid billing period based on the remaining time. For a standard monthly subscription, the refund is calculated as follows: Eligible refund = Amount paid for the current subscription period × Unused time ÷ Total billing-period time Refunds are rounded to the nearest cent and cannot exceed the eligible amount actually paid. The refund will ordinarily be returned to the original payment method through Stripe. Processing time depends on the payment method and financial institution. 2. Scheduled and Recurring Payments Once your cancellation is confirmed, Penfolio Studio will stop future automatic subscription renewals. If a cancellation is scheduled for the end of the billing period, no further renewal should occur after that date. If you choose immediate cancellation with a prorated refund, recurring subscription billing will stop immediately. 3. Account Data Canceling a paid subscription does not automatically delete your publishing records, books, series, manuscripts, or account. Any changes to account access following cancellation will be explained before you confirm. You may request available data exports or account deletion separately. 4. Refund Assistance If you have difficulty canceling, believe you were charged incorrectly, or need help with a refund, you may submit a refund request through your account or contact us at: azebagaming@gmail.com Refund requests involving duplicate charges, billing errors, or exceptional circumstances will be reviewed individually, with applicable consumer rights respected. 5. Confirmation After cancellation, Penfolio Studio will display the cancellation status and effective date. When a refund is processed, the customer will receive confirmation of the refund amount and status. 6. Applicable Law This policy does not limit any non-waivable consumer refund, cancellation, or other legal rights that may apply to you.